Article 1 – Scope of the general terms and conditions of sale

The present general terms and conditions apply to all sales of holidays made on our website www.camping-viginet.com or by telephone, post or e-mail, and apply to the entire campsite, whether pitches or rentals. They form an integral part of any contract concluded between the campsite and its customers.

All customers acknowledge that they have read and understood these terms and conditions prior to booking a holiday, for themselves and any other person taking part in the holiday.
Under the conditions defined by the French Data Protection Act and the European Data Protection Regulation, the Customer has the right to access, rectify and, if the processing is not essential to the execution of the order and the stay and their consequences, to object to all his personal data at any time by writing, by post and providing proof of his identity, to Camping Le Viginet 2 chemin du Manoir 63710 St Nectaire.

Article 2 – BOOKING CONDITIONS

– Reservations only become effective with the campsite’s agreement, after receipt of the deposit and the duly completed and signed contract, or after acceptance of the general terms and conditions of sale when booking online.
– Reservations are only binding on the campsite if they have been accepted, which the campsite is free to do or refuse, depending on availability and, in general, on any circumstances likely to affect the execution of the reservation made. The campsite offers family-oriented holidays, in the traditional sense, and the accommodation is specially designed for this purpose.
The campsite reserves the right to refuse any booking which is contrary to this principle, or which seeks to circumvent it.
– The booking of a camping pitch or rental is made on a strictly personal basis. Under no circumstances may you sublet or transfer your reservation without the prior consent of the campsite.
– Minors must be accompanied by their parents or legal guardians.
– Distance selling and right of withdrawal: Distance selling is governed by articles L.121-18 et seq. of the French Consumer Code. The 7-day cooling-off period provided for in article L.121-20 does not apply to accommodation services (see last paragraph of article L.121-20-4 of the same code).

2.1 Camping pitches
– The basic package includes a pitch for a tent, caravan or camper van, 1 person, 1 vehicle, access to sanitary facilities and reception facilities.

– The campsite reserves the right to refuse access to the campsite to groups or families arriving with a number of participants greater than the capacity of the accommodation rented.

2.2 Booking fees
– The booking fee for rentals or camping pitches is 7 €.

2.3 Rates and taxes
Prices are quoted in euros, including VAT.
– The tourist tax is €0.60 /pers. over 18.
– The Eco Tax is €0.30 /pers. linked to the local tax applied to tourist accommodation establishments for waste and wastewater management.

Article 3 – PAYMENT TERMS

Payment can be made by cheque, bank transfer, credit card, vacation vouchers or cash.
Payment by vacation vouchers: we limit this method of payment to 50% of the total amount of your stay due to the increase in processing costs decided by the ANCV.

For all bookings, a deposit of 30% of the price of the services booked must be paid
on booking at the campsite.
Rentals: the balance must be paid 30 days before your arrival.
Camping pitches: the balance must be paid the day before your departure from the campsite.

Article 4 – MODIFICATION AND CANCELLATION

4.1 In the event of an unannounced delay, the rental or pitch becomes available 12 hours after the arrival date stated on the booking contract. After this time, and in the absence of a written message, the reservation will be void and the deposit will be retained by the campsite management.

4.1 Changes to your booking can be made free of charge, subject to availability at the campsite. No reductions will be made for late arrivals or early departures.

4.2 In the absence of a message from you indicating a postponement of your arrival date, the accommodation may become available for sale again the following day at 12 noon after the arrival date stated on the contract, and you will consequently lose the benefit of your reservation.

4.3 Unused services
If your stay is interrupted or shortened (late arrival, early departure), you will not be entitled to a refund.

4.4 Cancellation by the campsite
In the event of cancellation by the campsite, except in cases of force majeure, the stay will be fully refunded. However, this cancellation cannot give rise to the payment of damages.

4.5 Cancellation by the customer
All cancellations must be made in writing (by recorded delivery) to the campsite.
In the event of cancellation of your stay
– more than 30 days before the date of arrival, the booking fees and your deposit will be retained.
If you have paid by vacation voucher, the 2.5% commission will be deducted.
– 30 days before the date of arrival: 100% of the amount of the stay will be retained by the campsite.

Article 5 – DURATION OF STAY

5.1 Arrivals and departures
Campsite departures must be before 12:00 pm, arrivals from 2:00 pm.
Any departure after 12:00 pm will result in the invoicing of an additional night.
Rentals depart between 8:00 am and 11:00 am by appointment, subject to availability.
In low season flexibility, please contact us.

5.2 Deposit
A deposit of 200€ per accommodation is required on the day of arrival. It will be returned to you on the day of departure, after an inventory of fixtures. The cost of any damage will be added to the price of the stay, as will the cost of cleaning if you do not leave the accommodation in a perfectly clean condition. If you are unable to attend the inventory, the deposit will be forfeited.

5.3 Animals
The acceptance of animals is subject to the prior agreement of the service provider.
An up-to-date vaccination certificate must be presented on the day of arrival. Under no circumstances may
pets be left alone in the rentals or pitches, nor may they cause a nuisance, either
through their attitude (noise, aggressiveness, etc.) or through non-compliance with the rules of cleanliness.
In the event of non-compliance with this clause, the service provider may shorten the duration of the stay. In this
case, no refund will be made. Category I and II dogs are prohibited.

5.4 House rules
It is the camper’s responsibility to take out insurance: the campsite declines all responsibility in the event of theft, fire, bad weather, etc., and in the event of incidents falling under the camper’s civil liability.
All customers must comply with the provisions of the house rules and the swimming pool rules, which may be closed to them in the event of non-compliance.
Each tenant is responsible for any disturbance or nuisance caused by persons staying with or visiting him/her.

Article 6 – APPLICABLE LAW
These terms and conditions are governed by French law, and any dispute arising from their application will be referred to the Tribunal de Grande Instance or the Tribunal de Commerce of Clermont-Ferrand. Any complaint
concerning the non-conformity of the services in relation to the contractual commitments must be notified in writing (LRAR) to the campsite manager within 30 days of the end of the stay.

Article 7 – IMAGE RIGHTS
You expressly authorize SARL Concept Loisirs Services, without compensation, to use any photos of
you or your children that may be taken during your stay, for the purposes of advertising the campsite.

INFORMATIQUE ET LIBERTÉ
The information you provide when placing your order will not be transmitted to any third party. This
information will be considered confidential by the campsite. It will be used solely by the
internal services of the campsite, to process your order and to reinforce and personalize communication and the
services reserved for campsite customers by
according to your centers of interest. In accordance with the French Data Protection Act of January 6, 1978, you have the right
to access, rectify and object to any personal data concerning you. To do so, simply send us a request by mail to
, stating your full name and address.